Travel Training – Duncan Macintosh Speaker

"Thanks so much for your comprehensive sessions and engaging teaching style."
Teresa Chilton,
Los Angeles, CA

"...great info allows you to view situations outside the box."
Irene Carnevale,
Toronto, ON

"...excellent presentation."
Sabrina Patterson,
Yellowknife, NT

"Lots of tips and great tools for me to improve my sales!"
Colleen Wolframe,
Kenora, ON

"Very practical, not just theory..."
Peter Perepelkin,
Grand Forks, BC

"Great practical advice."
Melanie Loewen,
Winnipeg, MB

"Excellent marketing tips!"
Janice MacNaughton,
Victoria, BC

"Great ideas - lots of fantastic info - very specific to travel agents!"
Michelle Bibault,
Winnipeg, MB

With over 20 years direct involvement in leisure travel and first hand knowledge of 70 countries, Duncan focuses his expertise in the delivery of presentations and seminars specific to the needs of the retail travel agent. His sessions are interactive and include useful take home reference materials.


Sales Training Breaking down the belief that sales is an art that cannot be learned, Duncan dissects and explores each of the sales process core components; making contact, needs analysis, research, presenting alternatives, closing the sale and follow up. Specific closing techniques are examined and discussed.

Customer Loyalty Duncan covers all aspects of customer loyalty. Measurement options are reviewed and service delivery analyzed. This seminar includes both academic studies and useful take home tools for immediate use. The program delves into various methods to personalize the sales process and skills to deal with challenging customers in difficult situations.

TICO Exam Prep Effective July 1, 2009 all individuals providing travel information in Ontario are required to pass the TICO exam. During the TICO Exam Prep module, students will review and become familiar with the minimum education standards before completing the online exam. This module combines teaching, exam writing preparation and completion of the online questions into a single session. This preparation significantly increases exam success rates.

Destination and Cruise Training Key destination selling features, such as beaches, excursions and casinos, are discussed in detail providing agents with the confidence to sell all Caribbean gateways. Cruise training compares ports and available excursions as well as techniques to convert generic vacation enquiries into satisfied cruise passengers. Variations of the seminar include discussions and content around multi generational travel and group travel as well as agent marketing techniques. Handouts include summarized destination, port and resort reference materials.

Recruiting and Staffing Recruiting and staffing must be approached with an overall strategy. This strategy is discussed and developed during the session. Handouts include job postings, employment contracts and personnel policies.

Mergers and Acquisitions Motives behind selling and buying are discussed before proceeding to a detailed discussion of the process. A review of alternate valuation methods is presented. Handouts include letters of intent and purchase agreement schedules.

For more information, contact Duncan Macintosh.